Terms & Conditions

1. General Information

Shagun Furniture is a furniture business based in Kota, Rajasthan, India. Our website provides information about our furniture products and services and may allow customers to make enquiries or place orders.

We reserve the right to update these terms when necessary. Updated terms will be published on this page.

2. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, specifications, dimensions, colours, and other details. However, actual products may vary slightly from website images due to lighting, photography, display settings, materials, or manufacturing variations.

Customers should confirm important product specifications, dimensions, materials, and finish details before placing an order.

3. Pricing and Availability

Product prices and availability may change without prior notice, subject to applicable law and any confirmed order terms. Prices, taxes, delivery charges, installation charges, and other applicable fees will be communicated to customers before order confirmation, where relevant.

If a displayed price or product listing contains an error, we will take reasonable steps to contact the customer and resolve the issue before proceeding with an affected order.

4. Orders and Confirmation

Orders may be placed through the ordering methods made available by Shagun Furniture. An enquiry or order request does not necessarily mean that an order has been accepted. Order acceptance will be communicated through the applicable confirmation process.

• Customers should provide accurate contact and delivery details.
• Product specifications should be confirmed before purchase.
• Customised orders may require additional confirmation.
• We may contact customers to clarify order details before processing.

5. Payment Terms

Customers must pay the agreed amount using the payment methods communicated by Shagun Furniture. Any advance payment, balance payment, or payment schedule applicable to an order will be communicated before confirmation.

Customers should retain payment receipts and order confirmations for future reference. Orders may be subject to payment verification before dispatch or delivery.

6. Delivery and Installation

Delivery availability, estimated timelines, delivery charges, and installation services will depend on the product, delivery location, and agreed order terms.

• Delivery dates are estimates unless expressly confirmed otherwise.
• Customers should provide an accurate and accessible delivery address.
• Customers should ensure that the delivery location can accommodate the furniture.
• Any applicable delivery or installation charges will be communicated in advance.

If a delivery is delayed or an issue arises, customers may contact us to discuss the available options.

7. Cancellation, Returns and Refunds

Cancellation, return, replacement, and refund requests will be handled according to the policy communicated for the relevant purchase and applicable consumer protection laws.

Custom-made or personalised furniture may be subject to specific cancellation or return conditions where legally permitted. These conditions should be communicated before the customer confirms the order.

If a product arrives damaged, defective, or materially different from the confirmed order, please contact us promptly with the order details and supporting photographs where available. We will review the matter and explain the applicable resolution.

8. Warranty and After-Sales Service

Any warranty will be subject to the warranty terms specifically provided for the relevant product or order. Customers should review the warranty period, coverage, exclusions, and claim procedure before purchasing.

Where no separate warranty is offered, this does not exclude any rights or remedies available to customers under applicable law.

9. Website Use

You agree to use our website for lawful purposes and not to engage in activities that may compromise its security, disrupt its operation, or interfere with other users.

• Do not attempt unauthorized access to the website or its systems.
• Do not submit false, misleading, or fraudulent enquiries or orders.
• Do not misuse website content or attempt to disrupt website functionality.

10. Intellectual Property

Website content, including text, photographs, graphics, logos, branding, and other materials, may be owned by Shagun Furniture or used with permission from their respective owners.

You may not reproduce, distribute, modify, or commercially use protected website content without appropriate authorization, except where permitted by law.

11. Limitation of Liability

To the extent permitted by applicable law, Shagun Furniture will not be responsible for losses arising from temporary website unavailability, technical interruptions, or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability, consumer rights, or remedies that cannot legally be excluded or limited under applicable law.

12. Privacy and Personal Information

Personal information provided through our website, enquiries, or purchases will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information may be collected, used, and protected.

13. Governing Law and Disputes

These terms are governed by the applicable laws of India. Any disputes will be addressed in accordance with applicable law and the jurisdiction of competent courts, subject to mandatory consumer rights and other statutory protections.

14. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in our products, services, business operations, or legal requirements. The updated version will be published on this page with a revised update date.

Changes will apply as permitted by applicable law and will not override rights or obligations that must continue under previously confirmed orders.

15. Contact Us

If you have questions about these Terms & Conditions, product information, orders, delivery, or after-sales services, please contact Shagun Furniture using the details below.