Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide, including your name, mobile number, email address, delivery address, product enquiries, and order details. We may also collect technical information such as browser type, device information, IP address, and website usage data where applicable.

2. How We Use Your Information

We may use your information to:

• Respond to product enquiries and customer requests.
• Process furniture orders and arrange deliveries.
• Provide customer support and after-sales service.
• Send relevant order confirmations and updates.
• Improve our website, products, and customer experience.
• Maintain business records and meet legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, and understand visitor activity. You can manage cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell your personal information. We may share necessary information with trusted service providers, including delivery partners, website hosting providers, and payment providers where applicable. We may also disclose information when required by law or a valid legal request.

5. Payment Information

Where online payments are available, transactions may be processed by third-party payment service providers. Such providers handle payment information according to their own applicable terms and privacy policies. Please never share your PIN, password, or OTP through ordinary communication channels.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, or disclosure. However, no electronic storage or internet transmission method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal requirements.

8. Third-Party Websites

Our website may contain links to external websites. These websites may have their own privacy policies and practices. We encourage you to review their policies before sharing personal information with them.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where applicable or raise a concern about how your information is handled. We may need to verify your identity before processing a request.

10. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect children’s personal information where parental consent or other legal safeguards are required.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, technology, or applicable laws. Updated information will be published on this page along with the revised date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Shagun Furniture using the details below.